Episode 7 Agency Moves and License Loss
Show Highlights
The single source is an excerpt from a podcast featuring Rob Cairns, the founder and CEO of Stunning Digital Marketing, who discusses common issues that arise when clients switch website management agencies. He explains that clients often expect their former agency to facilitate the transition without payment, which is usually not included in standard contracts. A major point of friction involves software licenses, as the agency often provides lifetime deals for essential tools like Solid Security, Solid Backup Legacy, and WS Forms, which clients lose upon ending the contract and moving the site. Cairns stresses that clients must factor in the cost of these lost licenses when choosing a new provider. Finally, he notes that clients frequently fail to verify their website’s functionality after the move, leading to broken features like contact forms, and often forget to transfer email notifications related to site maintenance.
