Raptors Game With Tiz
Recently Tiz and I went to the Toronto Raptors Game. I thought I would share some pictures from the game.
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Episode 12 The Art of Active Listening
Show Highlights In this episode, Rob Carens, Founder, CEO, and Chief Technologist at Stunning Digital Marketing, discusses a critical component of communication that is often overlooked in customer service: active listening. Rob draws from his personal experiences and his background as the creator of the “Customer Service Hall of Shame” blog to highlight where companies…
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Recent Picture of Tiz and I
I have not posted any pictures recently so here is one.
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Episode 11 Privacy is Everyone’s Responsibility
Show Notes In this episode, Rob Cairns, founder, CEO, and Chief Technologist at Stunning Digital Marketing, discusses a recent ruling by the Privacy Commission in Canada involving Staples. The case serves as a critical reminder that safeguarding personal data is a shared responsibility between retailers and consumers. Key Takeaways: Subscribe to Our Substack To Get…
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Business Thoughts At The Start of 2026
We are now 13 days into 2026. I am sitting at my desk re-evluating a lot of things in my business. I do not believe in resolutions. I do believe in smaller goals that lead to bigger goals. It is much easier when you break projects down into smaller tasks. Last year was tough in…
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The Grinch at McDonald’s
Those who know me well, know I love the Grinch at Christmas time! So I love this campaign that McDonald’s is running.
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Episode 10 How I Ended up in Technology
Show Highlights The provided text is an excerpt from a podcast episode where the host, Rob Cairns, the founder and CEO of Stunning Digital Marketing, discusses the formative influences that led him to a career in technology. Cairns explains that his interest began in his youth when his father, the company treasurer for an insurance…
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Episode 9 Telecom Customer Service Failures and Advocacy
Show Highlights Rob Cairns, the Founder of Stunning Digital Marketing, discusses his biggest pet peeve: poor customer service, especially within the telecommunications industry. Rob Cairns notes that he previously ran a blog called “The Customer Service Hall of Shame” but stopped due to the overwhelming negativity associated with the topic. He argues that companies, like…
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My Frustration With People Who Want a Partnership
I am tired of companies that reach out to me wanting a partnership. What they really want is for my agency to purchase their services. Everyday is another Linkedin text or a cold e-mail. If I get one a week I get 50. This is not a partnership. My new line when people ask for…
